Privacy, in plain English.

Who we are

PracticalOps provides practical automation, workflow and Microsoft 365 support for growing businesses. You can contact us at privacy@practicalops.co.uk.

What we collect

If you use the contact form, we collect the information you choose to provide: name, email address, company, phone number and message. We also use simple anti-spam fields to protect the form.

If you enter your email address in one of our tools, we use your email address and tool results to send a one-off results and report email. This does not add you to a marketing list. We hold the submission as an enquiry under the same retention approach described below.

Why we use it

We use contact form information to reply to your enquiry and discuss the services you asked about. The lawful basis is legitimate interest in responding to business enquiries.

Marketing

We do not add you to a marketing list without consent. We do not sell your data.

Cookies and analytics

When you use the chat assistant, it sets a short-lived session cookie so your conversation can continue while you are on the site. This cookie is not used for advertising, analytics or tracking, and expires automatically. The booking page is provided by Microsoft and may set its own cookies when you use it. We do not use analytics, advertising cookies or marketing tracking on the site.

Fonts

The site loads its typefaces from Google Fonts. When a page loads, your browser requests the font files from Google's servers, which means Google receives your IP address as part of that request. No other information is shared. Google's privacy policy applies to that request.

Hosting

The website is hosted with Fasthosts in the UK. Contact form messages are sent by email to PracticalOps.

Retention

We keep enquiry emails for as long as needed to respond, manage the relationship and meet ordinary business record needs. Messages that are no longer needed are deleted.

Your rights

You can ask to access, correct or delete personal information we hold about you, subject to legal and business record requirements. Contact privacy@practicalops.co.uk. If you are unhappy with how we handle your data, you can complain to the ICO at ico.org.uk.

Last updated: 6 July 2026. Approved by PracticalOps.